Website Summit Staffing Solutions

We are seeking a customer service/dispatch rock star for our client in Newberg! Our client  has been providing reliable HVAC repairs and installs for over 40 years throughout the Portland metro area and the Pacific Northwest.

Job Summary:  Manage customer phone calls and organize service calls. Executing high-level communication and organization skills, critical thinking ability, and a friendly personality are of the utmost importance and priority.

Job duties:

  • Receive and answer emergency and non-emergency calls
  • Proactively address problems and suggest solutions
  • Receive and dispatch orders
  • Assess situation and prioritize calls
  • Oversee the route of field units and track delivery status of products
  • Coordinate schedule in the most effective manner
  • Inform field units about orders and traffic
  • Track and update call logs and data in software programs
  • Provide reports to upper management

Qualifications:

  • Experience as dispatcher or similar position preferred
  • Fast typing skills
  • Experience in data entry
  • Hands on experience working in stressful, emergency situations
  • Outstanding organizational and time-management skills
  • Critical thinker and problem-solving skills
  • Team player
  • Great interpersonal and communication skills
  • High school diploma

Pay rate: $20 – $25  per hour

Schedule: Monday through Thursday from 9:00 am to 6:00 pm, Friday from 9:00 am to 5:00 pm

To apply for this job email your details to emily@questaff.com